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Shipping

Shipping 

Free shipping on all orders Australia wide over $60 AUD

$6.95 flat rate under $60 AUD

Before our products are shipped each item is carefully inspected and hand packaged so that it arrives to you in perfect condition. All parcels are shipped via Australia Post to ensure that your purchase is delivered as quickly and as safely as possible.

This Shipping policy forms part of the Hanako Therapies website terms and conditions.

Shipping Charges 

Australia Wide free shipping on all orders over $60 Flat rate under $60  AUD  $6.95    International $0-$80 flat rate $22.95 AUD     DHL International with tracking                        $80 and up $35.00 AUD  flat rate DHL International with tracking        For International Please allow 10 business days for delivery.

Shipping charges are calculated within the shopping cart. Simply add a product to your shopping cart and select your destination. Your shipping price and approximate delivery timeframe will be displayed. Shipping is calculated at the end of your transaction.

Important: For information on your delivery always check the tracking information provided and if you have any questions please contact Hanako Therapies at hello@hanakotherapies.com  Phone 1300 856 332 or write us. Hanako Therapies 54 Kiparra st West Pymble NSW 2073

When we ship
In-stock products that are purchased on weekdays before 5pm (excluding public holidays) will be dispatched the very same day.

Delivery times
All orders are shipped by Australia Post in Australia. Orders received before 5pm each day will ship the very same day and be scheduled for delivery from two to four business days. Please allow up to 5 business days to receive your parcel. International 10 business days. We try hard to ship in the times quoted and faster if possible‚ but sometimes deliveries can be delayed beyond our control. When your product is dispatched you will receive an email containing a consignment number and tracking instructions. This number will allow you to track the progress of your parcel.

 Hanako Customer Service. hello@hanakotherapies.com
1 300 856 332     + 61 405367623
Hanako Therapies
54 Kiparra st 
West Pymble  NSW AU 2073

Returns 

At Hanako we value our customers and their customer experience.

If for any reason you are not happy with your purchase, If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns within 10 days of purchase. The products must be unused. You can return your product for store creditdifferent product for the same price  or a refund to the original payment method.

Please contact us by email or call and send your item to the address below. 

Hanako Customer Service. hello@hanakotherapies.com
1 300 856 332   + 61 405367623
Hanako Therapies
54 Kiparra st 
West Pymble  NSW AU 2073