Before our products are shipped each item is carefully inspected and packaged so that it arrives to you in perfect condition. All parcels are shipped via Australia Post to ensure that your purchase is delivered as quickly and as safely as possible.

This Shipping policy forms part of the Hanako Therapies website terms and conditions.

Shipping charges are calculated within the shopping cart. Simply add a product to your shopping cart and select your destination. Your shipping price and approximate delivery timeframe will be displayed. Shipping is calculated at the end of your transaction.

Important: For information on your delivery always check the tracking information provided and if you have any questions please contact Hanako Therapies at hello@hanakotherapies.com

In-stock products that are purchased on weekdays before 5pm (excluding public holidays) will be dispatched the very same day.

All orders are shipped by Australia Post. Orders received before 5pm each day will ship the very same day and be scheduled for delivery from two to four business days. We try hard to ship in the times quoted and faster if possible‚ but sometimes deliveries can be delayed beyond our control. When your product is dispatched you will receive an email containing a consignment number and tracking instructions. This number will allow you to track the progress of your parcel.

Please contact us to obtain instructions before returning a product. Once we receive your return, please allow 1 week for processing. This Returns & Exchanges policy forms part of the Hanako Therapies website terms and conditions.

For more information visit our returns page.